Virtual Office TERMS AND CONDITIONS – January 2022
1.The Licensor authorises the Licensee to occupy Virtual Office for the Permitted Use from and including the Licence Start Date until a Licence Termination Notice is given and expires ("the Licence period").
1.1 The minimum term of the Licence Period shall not be less than 3 months and will be automatically rolled until Termination Notice of 1 calendar month to end on the last day of the month in writing is received by the licensee.
1.2 All Agreements will renew automatically equal to the current term of the licence or until terminated by the licensee or by the licensor. The fees on renewal will be at the prevailing market rate and will be implemented on the 1st of April within your second year. Pricing is reviewed annually and any changes you will be notified 1 month prior.
2. As consideration for the occupation and use of the Virtual Licensee is to pay the Licence Fee to the Licensor throughout the Licence period in accordance with the Schedule and comply with the terms. The Licence Fee is to be paid in advance on the Licence Start Date, and thereafter monthly in advance by Direct Debit. Payment is by direct debit only. No other payment is acceptable except during the direct debit set-up period. The sum of £50 will be charged in respect of a failed direct debit or late payment.
2.1 We may withhold any or all the services and facilities whilst there are any outstanding services fees or if you are in breach of this agreement and shall be entitled to charge a reconnection fee of £50.
3The Licensee is entitled during the Licence period to:
3.1. use the roads and paths within the Centre for the purpose of access to and egress from the Centre
4. The Licensee agrees during the Licence period:
4.1 to pay the Licensor an Administration Setup Fee of £40 to include the electronic ID check in accordance with the Money Laundering, Terrorist Financing Act 2017."
4.2 to use the virtual office agreement for legitimate business only.
4.3 This service is not designed as a mailbox or PO box number type and MUST NOT be used for as a front for dishonest or illegal activities and the Licensor reserves the right to terminate this agreement immediately if they feel the service is being abused.
4.4 to comply with all regulations made by the Licensor for the Centre and with any directions given by the Licensor's officers for the orderly use and management of the Centre
4.5 not to park or leave any motor vehicles on any part of the Centre except as authorised by the licensor
4.6 to remove the virtual licensee address and telephone number from all material immediately upon the licence termination
4.7 to indemnify the Licensor against all actions claims costs and liability of any nature and howsoever arising and resulting directly or indirectly from the Licensee's occupation
4.8 not to employ a member of Centre staff previously employed by the Licensor within six months of them leaving the Licensor.
4.9 all mail delivered to you or your clients at the Virtual Office address is for collection only unless specified by you during the sign-up process. If requested mail will only be forwarded by first class Royal Mail to the address (United Kingdom only) specified as soon as reasonably possible after receipt at the Virtual Office address. All mail must have your Company Name clearly visible or will be returned to sender via Royal Mail.
4.10 no warranties are given for the availability of UBCuk Limited staff being available to sign for, or forward mail delivered to the Virtual Office address during office hours (08:30 – 17:30 Monday to Friday) and outside normal office working hours (08:30 – 17:30 Monday to Friday excluding bank holidays.
4.11 to be charged all fees relating to forwarding of postage plus a 25% service charge which will be invoiced in arrears.
4.12 that all risks in mail delivered to you at the Address shall pass to you without any intervening time upon delivery to the Address and it is your sole responsibility to arrange for appropriate insurance cover from such period.
4.13 unless otherwise agreed in writing, the Virtual Office services may not be used for direct marketing services which is likely to result in more than 100 items of mail being delivered to you at the Address in any calendar month.
4.14 no warranties are given for the availability of the telephone answering service for a Virtual Office Contact includes 100 inbound calls/messages per calendar month. Additional calls are chargeable monthly in arrears at £1.00 per call.
4.15 Call forwarding service includes a 1000 call transfer minutes per calendar month to local and national telephone numbers. Transfer to mobiles, premium rate or international numbers will be charged at BT rates and invoiced monthly in arrears.
4.16 to pay exit fees of £50 for mail forwarding service following termination notice.
4.17 to adhere to guidelines and terms and conditions on all meeting room and Co working bookings.
5. The Deposit equivalent to 2 months rental will paid prior to the service commencing and be held by the Licensor, which is entitled to retain and apply it in or towards payment of any Licence fees or any other monies due from the Licensee or to remedy any of the matters referred to in clause 4 above, or any other breach of this licence. The deposit or the remaining balance of it will be repaid to the Licensee within 60 working days after the end of the Licence period.
6. The Licensor will:
6.1. maintain the Centre, arrange for disposal of normal refuse, clean and maintain all common parts and provide central reception facilities
6.2. not accept responsibility for any direct or indirect or consequential loss or damage caused to the Licensee or to the business or assets of the Licensee or any third party caused by unforeseen events including but not limited to losses arising from flooding, power cuts and fire.
6.3 where applicable have mail delivered to you at the address made available for collection, by prior written agreement or telephone call and is subject to modest volumes being received and should not exceed 200 items of mail delivered to you at the Address in any calendar month.
6.4 if mail delivered to you at the Virtual Office address is not addressed in such a way that the Licensor is able to verify from the outside packaging that it is addressed for you, we reserve the right to open such mail to determine for whom it is intended.
6.5 not in any event be liable for any indirect or consequential loss, including loss of profit, however it may arise, nor for any liabilities, costs, claims, demands or expenses, any loss, damage, delay, or mis-delivery of postal items.
6.6 include 100 inbound calls per calendar month with the Virtual Office Contact and the licensee agrees to pay £1.00 for additional messages incurred which will be invoiced in arrears.
7. The Licence is non-assignable and is personal to the Licensee who shall not allow any other person (other than employees of the Licensee) or company to use the virtual address.
8. The Licence will terminate immediately on the happening of any of the following events:
8.1. on the expiry of a Licence Termination Notice of the length specified in the Schedule which either party may give to end on the last day of any calendar month.
8.2. if the Licensor gives notice to the Licensee that it has committed a breach of the Terms and the Licensee has failed to remedy the breach within seven days after the Licensor has required the Licensee to do so
8.3. if the Licensee has a Receiver appointed or enters liquidation or bankruptcy.
9. Under General Data Protection Regulation (GDPR) we reserve the right to appoint third party suppliers, debt collection and tracing agents to assist with the processing of this application and in the event of any future default or any breach of any terms or conditions. The information on this form may also be used to verify identity. That information will be held securely on our systems. It will not be passed to any other party without your express permission, unless we are required to do so by law or regulation. We will store the information and our verification thereof in accordance with relevant legislation for as long as is reasonably necessary after which it will be destroyed. The Act confers rights of access to certain information we hold. Details are available on request. In addition, this information may be used for the prevention or detection of offences for fraud prevention purposes. We may share any information we collect with the Police to assist with investigations and/or enquiries as well as other public or private sector agencies or representative bodies including the Business Centre Association, complying with legislation and in accordance with relevant statutory and regulatory obligations. Information shared in this way will not be used by third parties for marketing purposes.
10. Money Laundering, Terrorist Financing & Transfer of Funds Regulations 2017 (MLR 2017)
We operate our business in accordance with the above regulations and we may be required to verify the identity of those we deal with. This may include checking against electronic and other databases (public or otherwise). if necessary, will make such inquiries as may be deemed appropriate from time to time and may report any unusual transactions to the appropriate authorities. Original identification documentation must be presented in person at a UBC UK Limited business centre for verification. On signing the Agreement, you authorise UBC UK Limited to conduct Identity Verification checks and Anti-Money Laundering checks via Northrow Fraud Solutions Limited annually or as required.
This agreement is made between us, and you and you confirm that you have read and understood the Terms and Conditions overleaf and agree to be bound by them and we agree to provide the services and facilities mentioned above. UBC UK Ltd is registered in England and Wales. Registration Number 6424451, VAT No. GB 100 1504 01. Registered Offices: 1310 Solihull Parkway, Birmingham Business Park, Solihull, Birmingham, B37 7YB, England. You
Arriving at Lyreco HQ the first thing that hits you is the sheer scale, the offices are modern, large and fully kitted out but the warehouse attached to the back of the building can only be described as the size of a small village.
I was there to meet our account manager Laura who, after a quick cup of coffee, gave us the grand tour. First we went and visited the customer service team who answer the calls for Lyreco and are the first people you will speak to when calling up Lyreco on the phone. The team place orders, deal with queries and also monitor the customer service email as well. All the calls are answered by this dedicated team, and they aim to answer all calls within 3 rings or less.